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Hospital Policies


Walk-in clients are welcome, however appointments are preferred. Emergency cases shall always receive top priority followed by patients with previously scheduled appointments. 

Payment Options

1. We require full payment at the time that services are rendered. For your convenience we accept Visa, MasterCard, American Express, and Discover. 

2. Whether it's a routine checkup or emergency surgery, you shouldn't have to worry about how to get the best medical care for your pet. That's why we're please to accept CareCredit healthcare credit card.  At Parktown Veterinary Clinic we want you to say "yes" to the best treatment for your pet immediately. CareCredit allows you to do so, and pay for it over time with monthly payments that fit easily into you budget. You can either apply at our hospital, where we'll call in your application over the phone for immediate approval, or apply yourself online at:

Highlights of the CareCredit program:

  • Low Monthly Payments 
  • Special Financing for purchases of $200 or more
  • Determine Approval in a Few Minutes
  • No Annual Fee

Insurance For Your Pets

Another popular option for your family and pet is insurance coverage. To learn more, please visit the  following pet insurance websites . . .

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

We prefer all cats to arrive in an appropriate cat carrier or on a harness and leash. This is for your cat's safety as they tend to be very skittish when traveling. If you would like to purchase a cardboard carrier, we can provide you with one.